Terms & Conditions

Welcome to Fine-Jewellers.com. These terms & conditions cover the conditions for use of our website and the process of buying goods from our website.

DEFINITIONS

"We" or "us" means Fine Jewellers Ltd. a company incorporated and registered in England and Wales with company number 10623288 and registered address 5 Angel Court, High Street, Lymington, UK, SO41 9AP.

"Website" means the website at www.fine-jewellers.com

"You" means the person using the Website.

The Website is intended for UK users only.

USING OUR WEBSITE

By continuing to use this Website, you are indicating that you accept these Terms & Conditions. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Please also read our Privacy Policy for details about how we use the personal information you give us through this Website.

WEBSITE CONTENT

All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

  • Copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;

  • Download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;

  • Utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or

  • Create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

YOUR OBLIGATIONS

You will not:

  • Use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;

  • Upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;

  • Use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);

  • Create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);

  • Frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates') names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or

  • Attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

USER GENERATED CONTENT

Any information you submit to the Website, whether by way of comments, ratings, reviews or otherwise, will not be treated confidentially.

Whilst we make every effort to monitor any contents uploaded by users on our Website, such content will often reflect a user's opinion and we will not be responsible or liable to you for the content or accuracy of any materials posted by any other user on our Website.

OUR LIABILITY

While we make every effort to ensure our Website is as accurate, current, complete or error-free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you contact us prior to placing an order on the Website.

The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

LINKS AND THIRD PARTIES

The Website may contain links to other websites; these external websites are not under our control. We do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.

SUSPENSION OR TERMINATION OF THE WEBSITE OR SERVICES

We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice.

CHANGES TO TERMS & CONDITIONS OF USE OF THIS WEBSITE

We reserve the right to change these Terms & Conditions from time to time. It is your responsibility to ensure you regularly check these Terms & Conditions. If you do not wish to be governed by the revised Terms & Conditions, please stop using the Website.

GENERAL

These Terms & Conditions are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.

YOUR OBLIGATIONS WHEN POSTING OR UPLOADING CONTENT

By submitting any content to us, you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights in that content or that you have permission from the owner and you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 18 years of age at the time such material was created;

  • all "moral rights" that you may have in such content have been voluntarily waived by you;

  • all content that you post is accurate;

  • you are at least 18 years old;

  • use of the content you supply does not violate these User Content Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;

  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

  • that violates any law, statutes, ordinates or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

  • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

  • for which you were compensated or granted any consideration;

  • that includes any information that references other websites, addresses, email addresses; contact information or phone numbers;

  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to compensate and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.

HOW WE MAY USE ANY CONTENT YOU SUBMIT

For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.

You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

HOW WE MAY USE YOUR DETAILS

By submitting your email address in connection with your rating and review or your stories, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.

We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

CHECKOUT ASSISTANT SERVICE

When you use our online stores, details of any products that you seek to purchase and your email address may be collected as you fill in the Checkout form. If you do not complete your purchase we may contact you using these details to offer our assistance (in case, for instance, you were experiencing technical difficulties) and allow you to finalise your purchase.

You can choose to stop receiving our Checkout Assistance emails at any time by following the link at the bottom of each assistance email.

BUYING GOODS ONLINE

 These are the terms and conditions on which we supply products to you, whether these are goods or services.

Please read these terms carefully before you place an order with us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

CONFIRMATION OF AGE

By purchasing products from us online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on our website with the consent of your parent or guardian.

HOW WE MAY CONTACT YOU

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. Writing includes emails and when we use the words writing or written in these terms, this includes emails.

OUR CONTRACT WITH YOU

By completing and submitting an order online, you are making an offer to purchase goods or services which, if accepted by us, will result in a binding contract.

After you have placed your order, we will send you an email to acknowledge your order which will confirm which goods or services you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us.

Upon dispatching your goods, we will send you a confirmation email. This email constitutes our formal acceptance of your order by us, upon which a binding contract will come into existence between you and us.

We may be unable to accept your order, for example, in the event that:

  • The goods are out of stock or appear to be damaged.

  • Your payment has not been authorised by your payment card.

  • There are unexpected limits on our resources which we could not reasonably plan for.

  • We have identified an error in the price or description of the products.

  • We are unable to meet a delivery deadline you have specified or you have cancelled your order.

If we are unable to accept your order we will be in contact with you as soon as practicable (by email or by phone) to discuss your options.

We only deliver to the UK. Unfortunately, we do not deliver to addresses outside the UK.

OUR PRODUCTS

Products may vary slightly from their pictures

The images of products on our websites are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Although we have made every effort to be as accurate as possible, particularly for our handmade products, all sizes, weights, capacities, dimensions and measurements indicated in on our websites may vary slightly.

The packaging of the products may vary from that shown in images on our websites.

PERSONALISED JEWELLERY

Personalised Jewellery means any items of jewellery that are created by us in accordance with your specifications (this includes, but is not limited to, items with customised design, size, ring size, metals, stones or engravings). When you purchase any Personalised Jewellery, we will create a specific piece of jewellery designed in accordance with your requirements and you are responsible for ensuring all information provided to us is correct. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.

If you wish to make a change to the product you have ordered, please contact us and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change.

We may change the products to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements.

In addition, we may make other changes to the products or changes to these terms after you have placed an order, but if we do so we will notify you and you may then contact us to end the contract and receive a refund before the changes take effect.

PROVIDING OUR PRODUCTS

The costs of delivery will be as displayed on our website.

We reserve the right to change delivery costs at any time before your order is placed.

Please note that if you cancel part of an order, the postage and packaging charge is recalculated on the price of the goods you keep.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event.

You may choose to collect products from our store by prior appointment only, appropriate identification will be required.

If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not rearrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection we may end the contract.

If you do not collect a Personalised Jewellery item, custom design product, repair item or item made or ordered specifically to your requirements as arranged, or if, after a failed delivery to you, you do not rearrange delivery or collect the product from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If you do not rearrange delivery or collection for 6 months from the date of failed delivery or collection as arranged or following three failed attempts by us to contact you, we may end the contract and will be entitled to dispose of or resell the product without providing any refund or payment to you.

A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you (or someone authorised on your behalf) collect it from us. You own a product which is goods only once we have received payment in full.

CONSUMER CONTRACTS REGULATIONS 2013

Under the Consumer Contracts Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason except in respect of certain items or products.

Under the Consumer Contracts Regulations 2013, the cancellation period expires:

If the product is goods, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; and if the product is services, after 14 days from the day on which the contract is entered into.

You do not have a right to change your mind in respect of:

  • Personalised Jewellery, custom designs or items made or ordered specifically to your requirements.

  • Services (such as repair services), once these have been completed, even if the cancellation period is still running.

  • Products sealed for health protection or return restricted for hygiene purposes, such as earnings, once these have been unsealed after you receive them; or any products which become mixed inseparably with other items after their delivery.

OUR RETURNS POLICY

Please note that our returns policy offered to UK customers and does not affect your legal rights.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, for example:

  • By email

  • By post

To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you are eligible under this contract, have informed us and received confirmation via phone or email, and are within the 14-day timeframe to return goods, you may return goods by post to Fine Jewellers Ltd. 5 Angel Court, High Street, Lymington, UK, SO41 9AP.

Products may only be returned so long as the product is returned in its original, unopened and undamaged packaging and valid proof of purchase is provided (receipt or invoice). 

Please note that exchanges may only be made at one of our stores (we are unable to process exchanges by post).

EFFECT OF CANCELLATION

If you cancel this contract in accordance with these terms and conditions, we will reimburse to you payments received from you. You are responsible for the cost of returning any goods to us. We suggest you use a tracked and signed for service. You are liable for the return of these goods to our premises in satisfactory condition under these terms and conditions and remain liable for the goods including there condition until they are received by us and have been confirmed to be in a satisfactory condition.

We may however make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and endeavor to complete reimbursement within 14 days after the day we receive back from you any goods supplied or If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier. 

You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 

If you requested the performance of services to begin during the cancellation period, you must pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation of this contract, in comparison with the full coverage of the contract.

Ending the contract where we are not at fault and there is no right to change your mind, If we are not at fault or you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the goods are delivered, and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

OUR RIGHT TO END THE CONTRACT

We may end the contract for a product at any time by writing to you if:

  • You do not make any payment to us when it is due.

  • You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products.

  • You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

You must compensate us if you break the contract

If we end the contract we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

IF THERE IS A PROBLEM WITH THE PRODUCT

If you have any questions or complaints about the product, please contact us. You can telephone us on 01590 671 003 (calls are charged at local rate and may be recorded) or write to us:

  • By email: Contact@Fine-Jewellers.com

  • By post: Fine Jewellers, 5 Angel Court, High Street, Lymington, UK, SO41 9AP.

PRICE AND PAYMENT

Where to find the price for the product

The price of the product (which includes VAT) will be the price (subject to any specified expiry dates) set out on our website in force at the date of your order unless we have agreed to another price in writing. We take all reasonable care to ensure that the price of the product advised to you is correct.

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If a pricing error is made on your order date, where possible we will inform you and give you the option of buying the goods at the correct price or cancelling your purchase.

If we accept and process your purchase where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

We accept credit and debit payments online through stipe, subject to terms and conditions stated therein.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

HOW WE MAY USE YOUR PERSONAL INFORMATION

How we will use your personal information

We will use the personal information you provide to us:

  • To supply the products to you;

  • To process your payment for the products; and

  • If you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.

We will only give your personal information to third parties where the law either requires or allows us to do so. Please see our privacy policy.

OTHER IMPORTANT TERMS

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will try to ensure that the transfer will not substantially affect your rights under the contract.

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force

Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you do not pay and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

These Terms and our privacy policy constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

You acknowledge that in entering into a contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or our Privacy Policy.

You and we agree that neither party shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this contract.

These Terms & Conditions are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.